Customer Care Services.

Bancredit and its Group offer its clients a Customer services, independent body of the internal organisation, separated from remaining commercial services and operations, that takeover its decisions independently.

The role of this Service is to address and resolve complaints and claims, filed either directly or by an authorised representative, from individuals or institutions, whether United Kingdom/Netherlands or foreign, who are users of the financial institution or the subsidiaries within its jurisdiction, that deal with their legitimate rights or interests in relation to operations, contracts or financial services offered.

In any event, filing a claim it is essential that the complaint have first been addressed to the Customer Care Service.

Regulations for the protection of customers.

This Regulations has been approved by the Board of Directors on Bancredit.

For the presentation of claims or complaints, consult the section of Claims. For any other enquiry or suggestion you can contact us : mail@bancredit.net.

How to complain.

If you would like to contact Bancredit simply use the following method: mail@bancredit.net

Bancredit is committed to providing a high standard of customer service. However, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner in the section Claims.

If you can't find what you are looking for, let us know. Send us your questions in the section Consult and opinion.

At Bancredit we're always looking to broaden our workforce. We gladly extend all the information you need so you can start working with us. Find out more.

Received a suspicious email?

What to do if you think you have received a phishing email:

Do not reply to the email and NEVER follow any links
Forward the email to us at mail@bancredit.net
Delete the email from your inbox

Claims.

In the event that you consider that Bancredit has failed to meet any legal commitment or documented agreement with you, we remind you that you are entitled to file a claim, using the following method: mail@bancredit.net

Suggestions.

Service is a core part of our brand values. Please send us your suggestions, your ideas on new services or on how to improve current ones.Bancredit provides you with all the resources to send us your suggestions about services you would like to have or how to improve those services already offered. Choose the most convenient means by which to transmit your ideas:

By Internet: through the form of consults and opinions.
mail@bancredit.net

Consult and opinions about Bancredit.

Please use this form to make any queries you may have about Bancredit.

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All the information you need about our products and services, how to use our websites or general queries. If you have already used the Assistant, you can take up your query, incident or opinion with our customer service.

In order to continue, you must read and accept BanCredit's privacy terms and conditions.

DATA PROTECTION

(1) The CUSTOMER personal details collected in this document or collected/generated due to the implementation and control of data (including the image on their ID card, mobile phone number and e-mail address) as well as the data to which the ENTITY has access by browsing websites from the ENTITY for queries or contracting of any services or products, or transactions or operations carried out, are informed that this data shall be treated and may be incorporated into databases, under the responsibility of the ENTITY, with following aims:

The development, maintenance, compliance and control of the pre-contractual and contractual relationship established or to be established by virtue of this document between the CUSTOMER and the ENTITY.
The ENTITY's compliance with the obligations imposed by Law, which includes, inter alia:
The processing by the COMPANY and other providers/national payment service systems and international (included its technological service providers) of the details necessary to carry out a requested transaction by the client. These service providers and systems can be compelled by the legislation or executed agreements for the State in which they are situated, to provide information on these transactions to other countries authorities or public institutions, situated both inside and outside of the European Union (and, therefore, in this latest case, not always having a level of protection equivalent to that dispensed by Uk legislation), within the framework of the fight against the financing of the terrorism and serious organised crime, and the prevention of money laundering;
Data treatment by the ENTITY for compliance with the obligations to identify the CUSTOMER, and the analysis of the transactions required by anti-money laundering regulations. The ENTITY is entitled to enquire as to CUSTOMER's business or professional activity as stated before Public Bodies (such as the Social Security) in order to verify the information supplied.

(2) All the personal data requested for the purposes of subscribing to this document are mandatory, i.e. if they are not provided the ENTITY may not execute the object thereof and/or may terminate its relationship with the CUSTOMER. The CUSTOMER expressly agrees to notify the ENTITY of any authorisation or other modification to the data provided. The CUSTOMER expressly agrees to notify the ENTITY about any relevant update or change to the data provided. If the CUSTOMER fails to do so, the ENTITY is allowed to update the out-of-date data on their files by any other means.

(3) Furthermore, the CUSTOMER is informed that the ENTITY may proceed to treat his/her data in order to evaluate its solvency, being authorised for these purposes to:

Request and communicate information to/from the Central Bank, Information Centre regarding identification, credit risks and condition of sole business-owner, if applicable
Request and communicate information to/from any other shared equity solvency and credit files, comprising information pertaining to solvency, updated contact details for collection purposes, as well as certain debts, cash debts, callable debts due in less than 6 years which have been called); and
Request information from public registers and companies that provide commercial reports (solvency information and updates of contact details).

(4) Unless he/she states otherwise by ticking the corresponding box in the contract, the CUSTOMER consents to the treatment of his/her personal details by the ENTITY, even once their relations may have terminated, for the purposes of analysing his/her commercial profile and sending out commercial notifications and advertisements for financial sector products and services (including banking, investment and insurance services), real estate, culture, tourism, travel, consumer, entertainment and leisure goods and services). Likewise, unless he/she states otherwise by marking the box in this contract, the CUSTOMER consents to the treatment of his/her personal details by the ENTITY, in order to send its commercial offers aforementioned by electronic media, such as email or mobile phone.

(5) The CUSTOMER consents to the communication of his/her personal details to any other group company (see website for updated group composition details) that trades, manages or finances at any given time products or services from the aforementioned sectors, in order to proceed to treat the data for the analysis of the profile for commercial purposes and send commercial product and services notifications from the sectors stated in the section above.

(6) The CUSTOMER may at any time revoke the consent provided in this contract, as well as exercise his/her right to access, rectify, cancel and object thereto, by addressing such request in writing, with proof of identification. These requests must be addressed to "LOPD-derechos ARCO" and sent by e-mail to: mail@bancredit.net

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